Welcome to Pawly Health support. We're here to help you take the best care of your pets.
Open the app, tap the + button on the Home screen, fill in your pet's details (name, species, breed, birthday, weight) and add a photo. Tap Save.
Open a pet's profile, tap Reminders, then + Add Reminder. Choose the type (vaccine, medication, vet visit, etc.), set the date, and save. You will receive a push notification at the right time.
From the pet profile, tap Health Log and add a new weight entry. View the weight evolution chart in the Stats section.
Tap the Premium badge on the Home screen to view both subscription plans (Monthly and Annual). Choose your plan and confirm the purchase through the App Store.
Subscriptions are managed through your Apple ID. To cancel:
Your subscription will remain active until the end of the current billing period.
Open the app, go to Settings or the Premium screen, and tap Restore Purchases. Make sure you are signed in with the same Apple ID used for the original purchase.
Open the app, go to Settings, and tap Reset All Data to remove all data from your device and our servers. To fully delete your account, email us at pawlyhealth@gmail.com and we will permanently delete your account within 30 days.
Go to Settings → Backup & Export to download a backup file containing all your pets, reminders, and health logs. You can re-import this file at any time.
Make sure notifications are enabled for Pawly Health:
Please email us at pawlyhealth@gmail.com with:
We'll get back to you as soon as possible.
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